Privacy Policy

MRB Nationwide Logistics ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website at mrbnationwidelimited.online or engage with our services.

This policy is drafted in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

MRB Nationwide Logistics is a road freight and logistics company registered in England and Wales. Our registered address is:

27 Ayreshire Grove, Lightwood, Stoke-On-Trent, England, ST3 4TL

Email: info@mrbnationwidelimited.online
Phone: +44 7400 728749

We are the data controller responsible for your personal information.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity data: first name, last name, job title
• Contact data: email address, telephone number, business address
• Business data: company name, nature of business
• Enquiry data: details of the service requested, shipment information, message content
• Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Usage data: information about how you use our website

3. How We Collect Your Data

We collect data through the following means:

• Direct interactions: when you complete our contact or quote request form, call us, or email us
• Automated technologies: as you navigate our website, we may collect technical data automatically via cookies and similar technologies
• Third parties: we may receive data from analytics providers (such as Google Analytics) and hosting platforms (such as Netlify)

4. How We Use Your Data

We use your personal data for the following purposes and on the following lawful bases:

• To respond to your enquiry (lawful basis: legitimate interests / contract performance)
• To provide and manage our logistics services (lawful basis: performance of a contract)
• To send service-related communications such as quote confirmations and delivery updates (lawful basis: contract performance)
• To improve our website and services through analysis of usage data (lawful basis: legitimate interests)
• To comply with legal obligations such as accounting, tax, and fraud prevention (lawful basis: legal obligation)

We do not use your data for automated decision-making or profiling.

5. Marketing Communications

We will only send you marketing communications if you have explicitly opted in to receive them. You may unsubscribe at any time by contacting us at info@mrbnationwidelimited.online or by clicking the unsubscribe link in any marketing email.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share your data with:

• Service providers acting as data processors who provide IT, hosting, and communication services on our behalf (e.g. Netlify for form hosting)
• Professional advisers such as accountants, auditors, lawyers, and insurers where necessary
• Regulatory authorities including HM Revenue & Customs, law enforcement agencies, or other authorities where required by law

All third parties are required to take appropriate security measures and process your data lawfully.

7. International Transfers

We primarily process your data within the United Kingdom. Where any third-party service providers process data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. In general:

• Enquiry and contact form data: up to 2 years from last contact
• Client and contract data: 6 years from the end of the business relationship (for legal and tax compliance)
• Website usage data: in accordance with our analytics provider's retention settings (typically 14 months)

9. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate or incomplete data
• Right to erasure: to request deletion of your data in certain circumstances
• Right to restrict processing: to request that we limit how we use your data
• Right to data portability: to receive your data in a structured, machine-readable format
• Right to object: to object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: where processing is based on consent, to withdraw it at any time

To exercise any of these rights, please contact us at info@mrbnationwidelimited.online. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. Cookies are small text files placed on your device. You can control cookie settings through your browser. Essential cookies required for the website to function cannot be disabled.

11. Website Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. Our website is served over HTTPS and hosted on Netlify's secure infrastructure.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies when visiting them.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

MRB Nationwide Logistics
27 Ayreshire Grove, Lightwood, Stoke-On-Trent, England, ST3 4TL
Email: info@mrbnationwidelimited.online
Phone: +44 7400 728749