Terms of Service

Please read these Terms of Service ("Terms") carefully before engaging the services of MRB Nationwide Logistics ("Company", "we", "us", "our"). By requesting a quote, confirming a booking, or using our services, you agree to be bound by these Terms.

1. Definitions

In these Terms, the following definitions apply:

• "Client" / "You" means the business or individual engaging MRB Nationwide Logistics for transport services.
• "Services" means the road freight, courier, pallet transport, or logistics services provided by us.
• "Booking" means a confirmed order for Services, agreed in writing or verbally between you and us.
• "Goods" means the items, parcels, pallets, or freight entrusted to us for transport.
• "Quote" means the price provided by us for carrying out a specific job.

2. Booking and Acceptance

A booking is confirmed only when we have acknowledged your request in writing (by email or message) and you have accepted the quoted price. We reserve the right to decline any booking at our discretion. No contract is formed until we have issued a confirmed booking acknowledgement.

You are responsible for ensuring that all information provided at the time of booking is accurate, including collection and delivery addresses, contact details, and a description of the Goods.

3. Pricing and Payment

All prices are quoted in Great British Pounds (GBP) and are exclusive of VAT unless stated otherwise. The price agreed in the confirmed quote is binding for the specific job described. Additional charges may apply in the following circumstances:

• Waiting time beyond 30 minutes at collection or delivery (charged at an agreed hourly rate)
• Access restrictions or delivery failures caused by the Client or recipient
• Changes to the job scope requested after confirmation
• Toll, ferry, or congestion charges where applicable

Payment terms will be agreed at the time of booking. We reserve the right to require payment in advance for new clients or high-value jobs.

4. Your Obligations

As the Client, you agree to:

• Ensure Goods are properly packaged, labelled, and ready for collection at the agreed time
• Provide accurate collection and delivery addresses, including any access codes or special instructions
• Ensure a responsible person is present or available to receive the Goods at delivery
• Not tender Goods that are prohibited, hazardous, illegal, or require special licences without prior written agreement
• Declare the full and accurate nature and value of Goods at the time of booking

5. Prohibited Goods

We will not transport the following:

• Hazardous or dangerous materials (unless specifically agreed and licensed)
• Illegal goods or controlled substances
• Live animals or plants
• Firearms, ammunition, or weapons
• Human remains or medical waste
• Cash, negotiable instruments, or precious metals above standard insurance limits
• Perishable goods requiring temperature-controlled transport (unless specifically agreed)

Tendering prohibited Goods without disclosure will void any insurance cover and make the Client fully liable for any loss, damage, or consequential costs.

6. Insurance and Liability

We carry goods-in-transit insurance covering loss or damage to Goods whilst in our care. Our standard cover applies to Goods up to a declared value agreed at the time of booking.

Our liability for loss or damage to Goods is limited to the lower of: (a) the cost of repair or replacement; or (b) the declared value of the Goods. We are not liable for indirect losses, loss of profit, or consequential damages.

We are not liable for loss or damage caused by:

• Inadequate or inappropriate packaging by the Client
• Inherent defects in the Goods
• Events beyond our reasonable control (force majeure)
• Inaccurate delivery information provided by the Client
• Goods not declared or incorrectly declared at the time of booking

7. Delivery

We will make every reasonable effort to deliver Goods within the agreed timeframe. Delivery times are estimates and not guaranteed unless specifically agreed in writing as a time-critical service.

If delivery cannot be completed due to reasons beyond our control (e.g. no one present to receive the Goods, access issues), we will contact the Client to arrange re-delivery. A re-delivery charge may apply.

Proof of delivery (POD) will be obtained on all deliveries and provided to the Client upon request.

8. Claims for Loss or Damage

Any claim for loss or damage must be notified to us in writing within 7 days of the delivery date (or scheduled delivery date in the case of loss). Claims submitted outside this period may not be accepted. Supporting evidence such as photographs, packing notes, and delivery records may be required.

9. Cancellation

Please see our Refund Policy for full details of our cancellation and refund terms.

10. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to severe weather conditions, road closures, accidents, strikes, civil unrest, pandemics, or acts of government. We will notify you as soon as practicable of any such event and work to reschedule or resolve the situation.

11. Sub-contracting

We reserve the right to sub-contract any part of our Services to trusted third-party carriers. All sub-contractors are bound by equivalent standards of care and insurance. We remain responsible for the performance of sub-contracted work.

12. Confidentiality

Both parties agree to keep confidential any commercially sensitive information disclosed in connection with the Services and not to disclose it to third parties without prior written consent, except as required by law.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We reserve the right to update these Terms at any time. The current version will always be published on this page. Continued use of our Services after any update constitutes acceptance of the revised Terms.

15. Contact

For any questions regarding these Terms, please contact us:

MRB Nationwide Logistics
27 Ayreshire Grove, Lightwood, Stoke-On-Trent, England, ST3 4TL
Email: info@mrbnationwidelimited.online
Phone: +44 7400 728749